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Terms, Conditions and Privacy Policy

 

These terms and conditions apply to the use of this website at www.desert-blooms.com

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions,
which together with our privacy policy govern this websites relationship with you and the use of our website.

If you do not wish to accept these terms, please feel free not to use this website.

 

ORDERING FROM US

 

1) In placing an order with us you are bound to order via our on-line checkout process. As part of our checkout process you will be given the opportunity to view your order and to correct any errors. We will then send you an order acknowledgement email, detailing the products you have ordered.

2) Our acceptance of an order takes place when we send you an acknowledgment confirmation email.

The purchase contract will be made on receipt of your initial payment,  unless we have been notified prior you that we do not accept your order or you have cancelled your order.

3) We may refuse to accept an order:

(I) where goods are not available;

(II) where we cannot obtain authorisation for your payment;

(III) if there has been a pricing or product description error; or

(IV) if you do not meet any eligibility criteria set out in our terms and conditions.

 

PRICING

 

1) All prices include VAT (where applicable) at the current rates.

2) Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown in the shipping section on this Website.

 

PRODUCT VARIATIONS

 

Desert Blooms reserves the right to select and arrange the flowers contained within our products as we see fit.  Since this is a unique product containing natural plant material, variations in the colour, positions and sizes of plants or flower material is to be expected.

Whilst we make every effort to create each piece as consistent as possible, we cannot guarantee each item will be exactly the same as photos contained within this website.

For mixed flower varieties of jewellery,  flowers will be selected at the discretion of the flower arranging artist, and may not contain the same flower types as pictorially depicted on this website.

All of our pieces are made with solid 925 Sterling Silver.

We use a super clear epoxy based plastic resin to encapsulate our flowers which is completely safe to wear.

The linked chains we supply free of charge are of good quality, strong,  and made from .925 plated silver. They have a lobster claw catch for easy use.

 

925_plate_chain_squeeze

 

 

 

 

 

 

 

CONTENT

 

Unless otherwise stated all the images and text on this website remain the intellectual property of  www.desert-blooms.com.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website.

We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

The material on this Website may be out of date, or possibly inaccurate, and we make no commitment to update or honour such material.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

WEBSITE USE

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website or materials used on this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. Once you have navigated away from this website by using a link we are no longer responsible for any issues arising from the use of the linked website.

You may not create a link to this website from another website or document without  prior written consent from desert-blooms.com

We will endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

 

PRIVACY POLICY

 

The type of information we will collect about you is your name, contact details and delivery address information.

All payments are processed though Paypal. We do not collect or hold any of your payment details.

We will never collect information about you without your explicit consent. You can delete any information that we hold about you by emailing us and requesting this service.

When you place an order, we may ask you for certain information and you may submit personal data to  www.desert-blooms.com (for example your name, phone number, postal address, email address, contact). By making an order and submitting your data you agree to this use.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions about this privacy policy then please contact us through our contact page.

 

Refunds and Returns

 

If you are not entirely happy with your purchase we offer a full refund within 14 days (not including any shipping costs) after delivery to you on unworn and unused items. (Customer pays for the return by recorded delivery only).

You can contact us by using our Contact Form quoting your order number and the reason for your return. On receipt of this we will issue a UK address for the returned item(s) to be sent.

Please mark the outside of your package clearly with the order number. Please include a note containing your contact information and a brief description of why you have posted the item back to us.  We will attempt to replace your item(s) and resend the item(s) to you by recorded delivery. You the customer will be liable to pay any subsequent further delivery charges.

 

Order Cancellations

 

If you wish to cancel your order:

1. You can notify us by using our Contact Form before we have dispatched the goods to you; or

2. Where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy.

3. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The cost and responsibility for returning goods to us shall be borne by you.

4. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

5. The rights to return the goods to us as referred to in section (3) will not apply in the following circumstances: – in the event that the product has been used or damaged by you the customer due to mishandling and not following appropriate care instructions.

6. No returns or exchanges of earrings are accepted due to hygiene reasons.

7. Any item that has been custom designed, altered or resized in any way may not be returned or exchanged.